Shipping & Returns
Orders can be shipped within the continental US, Alaska, Hawaii and to APO/FPOaddresses (some restrictions apply).
JeanjacQ doesn't ship internationally, but ordering options are available in several other countries. Please see JeanjacQ's International shipping policy.
JeanjacQ.com doesn't ship to P.O. boxes, Jean jacQ, Egnebre or Volume stores for in-store pickup, US territories (Puerto Rico, US Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia), international reshippers or businesses that forward packages to international addresses.
Standard shipping— $5 flat rate per order, $1 per Item ships to United States.
Overnight – $15 flat rate per order, $3 per Item ships to United states
The shipping address cannot be changed after an order is placed. Cancel your order and place it again. Please call us if you're unable to cancel your order.
Easy Returns & Exchanges
Merchandise purchased at a JeanjacQ store can be returned for any reason within 30 days of the original purchase.
RETURNS WITH AN ORIGINAL RECEIPT
Merchandise can be returned for a refund or merchandise exchange for any reason within 30 days of original purchase. After 30 days, merchandise must be unworn and unwashed to receive a refund or merchandise exchange. Refunds will be issued based on the original form of payment.
RETURNS WITHOUT A RECEIPT
Merchandise originally purchased from aJeanjacQ Retail Store can be returned for a merchandise exchange at the current selling price on the day of the return only if the item is unworn and unwashed and with store manager approval.
731 Elden Street , Suite 202
Herndon, VA 2017
RETURNS WITH ARETURN/EXCHANGE RECEIPT
Merchandise can be returned for a merchandise exchange at the original purchase price if returned within 30 days of original purchase. After 30 days, merchandise must be unworn and unwashed to receive an exchange.